Postlytix connects every department — CS, ops, finance, product, marketing — analyzes the full picture, identifies the real problems, and executes the fixes that recover margin and improve customer experience across your entire organization.
$0
Recovered for our pilot brand in one audit
0x
Customer ROI on first engagement
0hr
Data connection to first finding
0%
Human-approved before any execution
What we do
One platform. Every revenue lever.
Postlytix doesn't surface problems and walk away. It identifies root causes across your entire organization and executes targeted fixes — with your approval, every time.
⚡
Optimize
Cross-references ad spend, return rates, SKU performance, and conversion data to surface margin-negative actions and redirect resources to what's actually working.
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Recover
Identifies unsubmitted carrier claims, missed refund opportunities, abandoned revenue, and systematic cost leaks — then files, follows up, and recovers on your behalf.
♻
Retain
Analyzes post-purchase behavior, LTV signals, and churn patterns. Deploys personalized retention sequences timed to the exact moments that determine whether a customer comes back.
How it works
From data to execution in four steps.
No rip-and-replace. No new workflows. Postlytix plugs into what you already use and starts finding what's costing you — within hours.
01 —
Connect your data
Shopify, Gorgias, Klaviyo, Meta Ads, Google Analytics, NetSuite, your ops reports — everything flows in via CSV, API, or native integration. No dev work required.
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02 —
AI analyzes cross-department
Postlytix correlates data across every department simultaneously — finding the connections no single team sees because they're siloed from each other.
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03 —
You approve the plan
Every finding comes with a full report: root cause, projected ROI, execution plan, and risk level. Nothing moves without your explicit sign-off.
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04 —
Postlytix executes
Watch a real-time execution log. Pause or stop at any step. Every action is logged, auditable, and reversible.
Why Postlytix
Not another dashboard. An operator.
Every other tool stops at insight. We close the loop — from detection to execution, with a human in the loop at every critical step.
🔗
Cross-departmental by design
CS data reveals the what. Ops reveals the how. Finance reveals the cost. Ad data reveals the source. Postlytix is the only system that reads all of them simultaneously and surfaces the connections between them.
✋
Human-in-the-loop always
No agent goes rogue. Every finding comes with full reasoning, projected ROI, and a step-by-step execution plan before a single API call is made. You approve. We execute.
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Margin-first reasoning
Every decision is weighed against its actual margin impact — not just revenue. Postlytix knows a $20 refund on an $11-margin order is a loss, and acts accordingly across every customer interaction.
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Time-to-action in hours
Traditional BI projects take months. Postlytix connects to your stack, runs a full cross-departmental analysis, and delivers actionable directives within hours of your first data upload.
See your revenue through Postlytix.
Load our interactive demo with a real DTC brand's data and experience the full Postlytix workflow — analysis, approval, and live execution.
Product
Built for operators. Designed to execute.
Postlytix is not a reporting tool. It's an agent that connects to your entire stack, finds what's costing you money, and fixes it — with your approval at every step.
Core capabilities
Four ways Postlytix recovers margin.
Recover
↩ Carrier Claims
Carrier Claim Automation
Postlytix cross-references your CS tickets against your ops shipping data to find every damage claim that was never filed with a carrier. It auto-generates the claim forms, pre-fills them with order data and tracking numbers, and routes them to your ops team for one-click submission.
Scans all CS tickets for damage-related keywords using NLP
Auto-generates UPS, FedEx, and USPS claim forms
Creates an ongoing trigger — all future damage tickets auto-draft a claim within 4 minutes
Avg recovery: $8,000–$18,000/mo depending on brand volume
Retain
♻ Retention
LTV-Based Retention Flows
Finance and behavioral data identify your highest-LTV customers in their post-purchase window. Postlytix checks whether a Klaviyo flow was triggered — and if not, drafts and deploys a personalized sequence based on their purchase history. No discounts. Education-first.
Writes and deploys a 3-email sequence: day 3, 7, and 14 post-purchase
Sets ongoing flow for all future tier-1 customers automatically
Optimize
⚡ Ad Spend
Margin-Negative Ad Spend Detection
Postlytix correlates your Meta Ads spend with SKU-level return rates and fully-loaded margin data. When a SKU's acquisition cost exceeds its margin after returns and restocking, Postlytix flags it, pauses the ad sets, and files a task to the root cause — usually a product or sizing issue.
Calculates true net margin per acquisition: ad cost + returns + restocking
Pauses ad sets via Meta API immediately upon approval
Files product team tasks in Asana or Slack with context
Sets a return-rate threshold monitor to automatically re-evaluate spend
Decisioning
◆ Per-Ticket
Profit-Aware Customer Decisioning
Every incoming CS ticket is evaluated against the customer's full history — LTV, return rate, margin contribution, and support cost. Postlytix recommends the optimal resolution for each ticket, preventing over-refunding low-value customers while protecting your relationship with high-value ones.
Tier-1 customers: full goodwill + priority response recommended
First-order customers: prioritize experience over cost — LTV is forming
Dormant high-LTV customers: flag for win-back, not just support resolution
Native integrations
Connects to the tools you already use.
No new software to learn, no rip-and-replace. Your data stays where it is — Postlytix just reads it, connects it, and acts on it.
Shopify
Orders, returns, SKUs, customer data
Gorgias
CS tickets, tags, macros, triggers
Klaviyo
Flows, segments, campaigns, lists
Meta Ads
Campaigns, ad sets, spend, pause/resume
Google Analytics
Sessions, CVR, post-purchase behavior
NetSuite
Finance, P&L, margin data
Asana / Slack
Team tasks, alerts, notifications
CSV / XLSX
Any data source via file upload
Ready to see it on your data?
Run the interactive demo with a real DTC brand's dataset, or apply for early access.
Return on investment
The platform pays for itself on the first finding.
Postlytix runs as a quarterly audit across your entire stack. One run surfaces the margin you're already leaking — typically many times what the platform costs. Here's the math on a real brand.
The Crestline case
$44,500 recovered in a single audit.
Crestline Outdoor — a $1.85M/mo DTC brand with a 22.4% return rate. One cross-departmental audit surfaced three fixes no single team had connected.
↩ What the audit found
287 unfiled carrier claims$13,200
203 untouched high-LTV customers$24,100
Margin-negative boot SKU paused$7,200
Total monthly value recovered$44,500
Each finding came with a full root-cause report and an execution plan Crestline approved before anything ran. The boot SKU's sizing-guide error had sat unaddressed for 8 weeks.
💰 What Crestline paid (Growth tier)
Flat monthly platform fee$599
8% of recovered value above $5K$3,160
Total paid to Postlytix$3,759
↑ Net result
Value recovered$44,500
Cost to recover it$3,759
Net gain, month one$40,741
11x
Return on investment in the first engagement. You keep $11 for every $1 Postlytix costs.
How the pricing works
You only pay when we find money.
No setup fees. No long-term lock-in. Our incentive is the same as yours — surface and recover as much margin as possible, every quarter.
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Free initial analysis
We run your first cross-departmental audit before you pay anything. You see the findings — and the dollar value — up front.
✋
You approve every action
Nothing executes without your explicit sign-off. You see the projected value and the plan before a single change is made.
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Pay on verified results
Our fee scales with the value we actually recover — measured against your real baseline, documented so you can verify it.
See the math on your own data.
Run the interactive demo, or apply for a free analysis of your brand.
Pricing
Pay for what you recover.
Postlytix is designed so the platform pays for itself on the first finding. We only win when you win.
Design Partner
15% of recovered
Revenue share only. You pay nothing until Postlytix recovers or saves verifiable revenue. No base fee.
Full agent access — all 4 core capabilities
Up to 5 data source integrations
Unlimited findings per analysis cycle
Human-in-the-loop approval on every action
Full execution audit log
Dedicated onboarding call
Custom integrations
Multi-user workspace
Most popular
Growth
$599/mo
Flat monthly fee + 8% of verified recovered margin above $5,000/mo. Best for brands doing $500K–$3M/mo.
Everything in Design Partner
Up to 8 data source integrations
Customer Decisioning module
Ask the Agent — conversational BI
Automated re-enable monitors
3 user seats
Slack alerts & digest reports
Custom integrations
Scale
Custom
For brands doing $3M+/mo. Custom integrations, dedicated success, and SLAs built around your stack.
Everything in Growth
Unlimited data source integrations
Custom integration development
Unlimited user seats
Dedicated customer success manager
SLA guarantees
White-glove onboarding
Custom reporting & dashboards
All plans include a 30-day money-back guarantee. No setup fees. Cancel anytime. Design partner slots are limited — we onboard brands in cohorts to ensure quality.
Why we can price this way
Postlytix only makes money when it recovers money for you — so our incentive is to find as much margin as possible, every quarter. That's why we can run your first analysis free and put zero base fee in front of design partners. See the ROI math →
FAQ
Frequently asked questions
How is "recovered revenue" verified?
Postlytix measures the delta between baseline metrics and post-execution outcomes — carrier claims actually paid, repeat purchase rates achieved, ad spend paused vs. return rate improvement. We document every number with source data so you can verify independently.
Do I need a developer to get started?
No. Postlytix connects to your existing tools via their native APIs and file uploads. Most brands are fully connected within 4 hours of starting. No code, no dev resources required.
What happens if I deny a finding?
Nothing executes. Denied findings are logged for your records but no action is taken. You can revisit and approve any denied finding at any time. Postlytix never acts without an explicit approval.
Can I stop an execution mid-way?
Yes — at any step, from the real-time execution log. Every step completed before the stop is logged and auditable. Postlytix is built for operators who need to stay in control.
Which e-commerce platforms do you support?
Shopify and Shopify Plus are fully supported today. We also ingest data from any platform via CSV/XLSX upload. BigCommerce and WooCommerce native integrations are on the roadmap.
Is my data secure?
Yes. Data is encrypted in transit and at rest. Each brand's workspace is fully isolated. We never use your data to train models or share it with other customers. SOC 2 compliance is in progress.
Still have questions? We're happy to walk you through a live demo on your own data.
Early access
Let's find your first $10K.
We onboard design partners in small cohorts. Apply below and we'll run a free cross-departmental analysis on your data within 48 hours.
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Free initial analysis
Connect your data and we'll surface findings before you pay a cent. No commitment.
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Results within 48 hours
From first data connection to first finding — most brands see output within a business day.
💰
Revenue share only
Design partners pay 15% of verified recovered revenue. Zero until we prove the value.
Apply for early access
We'll reach out within 24 hours to schedule your free analysis call.
✓
Application received.
We'll reach out within 24 hours to schedule your free analysis. Check your inbox shortly.
PostlytixSelect company
Idle
Data sources
Shopify
Gorgias CS
Klaviyo
Meta Ads
Google Analytics
Ops / Shipping
Finance
Product
Agent status
Waiting for data
Postlytix Demo Environment
Select a company to begin. Postlytix will connect all data sources, run a full cross-departmental analysis, and surface actionable findings ready for your review and approval.
Postlytix is scanning all connected data sources simultaneously, cross-referencing patterns across departments to identify margin leaks and revenue opportunities...
Initializing...
Findings (3)
Customer Decisioning
Ask the Agent
3 findings identified — review and approve each
Each finding includes root cause analysis, margin impact, projected ROI, and a complete execution plan. Nothing executes without your explicit approval.
⚠ Critical — unrecovered revenue
287 carrier damage claims never submitted — $13,200/mo bleeding silently
Cross-referencing Gorgias CS tickets against ops shipping data reveals 287 damage-related tickets in the past 30 days where no carrier claim was ever filed. Only 38% of eligible claims were submitted (109 of 396 total). The remaining 62% were processed as brand-funded refunds or store credits. Root cause: CS team handles each case manually and deprioritizes carrier claim filing due to time and process complexity. The carrier portal requires 4–6 minutes per claim. At current volume, this represents approximately $13,200 in monthly recoverable revenue being written off as an operating cost — entirely preventable with automation.
$13,200
Recoverable/mo
2–3 days
To implement
Low risk
Risk level
Execution plan: Connect to Gorgias API → scan and tag 287 unsubmitted damage tickets → auto-generate UPS/FedEx/USPS claim forms pre-filled with order data, tracking numbers, damage descriptions → route to ops queue for one-click submission → create ongoing trigger so all future damage tickets auto-draft a claim within 4 minutes. Requires: Gorgias API key + carrier portal credentials (ops to supply).
Approve to queue for execution. You'll see every step in real time and can stop at any point.
↑ High value — retention
203 high-LTV customers in 14-day post-purchase window with zero touchpoint
Finance LTV segmentation identifies these 203 customers as tier-1 (avg $384 lifetime spend, 4.1 orders each). GA4 behavioral data confirms 78% of them returned to a product page post-purchase — a strong repeat-purchase intent signal. A Klaviyo flow audit shows no post-purchase sequence was triggered for any of them. The 14–30 day window after first order is where repeat-purchase behavior is formed. Industry benchmark for this LTV tier with a single education-focused (non-discount) touchpoint: 31% repeat rate within 60 days. Postlytix recommends product education content, not a discount — discounting here trains margin erosion and devalues the brand.
$24,100
Projected LTV recovery
1 day
To implement
Very low
Risk level
Execution plan: Postlytix drafts a 3-email Klaviyo sequence (day 3 / 7 / 14) customized to each customer's product category and purchase history — gear care, community content, complementary product discovery. No discounts. Deploy to 203-customer segment immediately + set as ongoing flow for all future tier-1 entrants. Requires: Klaviyo API key.
Approve to queue for execution. You'll see every step in real time and can stop at any point.
◆ Optimize — ad spend
Trail Boot SKU CL-7732 is margin-negative — $7,200/mo in ad spend actively destroying margin
Meta Ads data shows $7,200 invested in SKU CL-7732 (Trail Boot, all colorways) over the past 30 days. Returns data shows a 41% return rate on this SKU, with 74% of returns citing "runs small / sizing issue." Product team data confirms a sizing guide update for CL-7732 was flagged 8 weeks ago and remains unaddressed. After factoring return shipping ($18 avg round-trip), restocking labor ($4.20/unit), and full refund value, every acquisition on CL-7732 generates a net margin of -$12.40. Crestline is actively paying Meta to acquire customers it loses money on — while the root cause fix (a sizing guide update) sits in a product backlog.
$7,200
Wasted spend/mo
Same day
To implement
No risk
Risk level
Execution plan: Pause all CL-7732 ad sets in Meta Ads Manager via API immediately → file Asana task to product team: "Update CL-7732 sizing guide — all variants need measurements. Blocking ad re-enable." → set automated re-enable monitor: if 30-day return rate on CL-7732 drops below 18%, notify marketing + ops to re-evaluate spend. Requires: Meta Ads API token + Asana API key (or Slack as fallback).
Approve to queue for execution. You'll see every step in real time and can stop at any point.
Profit-aware customer decisioning
Postlytix analyzes each customer's complete history — LTV, return rate, margin contribution, support cost — and recommends the optimal response to every incoming ticket.
SR
Sarah R.
CID-00284 · 7 orders · $340 AOV
LTV $2,940Return rate 4%Avg margin $68/order
"My Summit Shell jacket zipper came apart after only 3 uses. Really disappointed — I've loved all my Crestline gear until now."
Postlytix recommends
Approve instant full refund + $40 goodwill store credit + priority replacement dispatch. LTV $2,940, return rate 4%, avg margin $68/order — tier-1 asset. This is a product defect. Cost of goodwill: $40. Cost of losing her: ~$1,800 projected future LTV.
"Item doesn't fit. Requesting free return label and full refund as usual."
Postlytix recommends — Deny
Deny free return label. 14 orders, 9 returns (64%), exclusively buys at 40%+ sale events, avg margin $6.20/order. Cost to serve exceeds revenue. Offer exchange only — standard policy applies, customer pays return shipping.
JP
Jamie P.
CID-03847 · 1 order · First purchase
First orderOrder margin $24LTV: forming
"Ordered a Medium trail jacket but received a Large — not sure if I should return or just exchange?"
Postlytix recommends
Approve exchange, not refund. Packer error confirmed in order notes. First-order experience determines LTV formation — prioritize delight. Dispatch correct size today + handwritten apology + 10% next-order code. Errors resolved well convert first-time buyers into loyalists.
TR
Taylor R.
CID-02219 · 3 orders · 91-day dormant
LTV $480Return rate 0%91-day dormant
"Just checking if my loyalty points are still active — haven't ordered in a while."
Postlytix recommends
Retention opportunity. Confirm 340 points active. Flag for win-back flow immediately — 91-day dormancy, zero returns, $480 LTV. Respond warmly, trigger time-limited product drop preview. This customer is at churn risk and worth saving.
Ask the Postlytix agent
Ask anything about Crestline Co.'s data, margin health, or request a custom analysis on any department.
Analysis complete on Crestline Co. Three findings totaling $44,500+ in recoverable or at-risk monthly revenue. Biggest immediate win: 287 unsubmitted carrier claims — $13,200 fully recoverable with automation. Ask me anything about their data.